1. About us

1.1 These Terms & Conditions (“Terms”) govern your access to and use of the website www.globaldec.co.uk (the “Website”) and, where applicable, the booking and purchase of services and programmes offered by Global Dec Ltd (“Global Dec”, “we”, “us”, “our”).

1.2 Company details: Global Dec Ltd (Company No. 10385559), registered office: 3 Oakwood Gardens, Consett, DH8 0BX, United Kingdom. Contact: office@global-dec.com; phone/WhatsApp: (+39) 3312656260.

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2. Scope of these Terms

2.1 These Terms apply to:


• (A) use of the Website and its content;


• (B) enquiries and communications with us;


• (C) purchases and booking requests made via the Website, including payment buttons and checkout links;


• (D) consultancy or education-related services delivered remotely or in person, where offered; and
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(E) travel programmes involving Ground Arrangements and, where stated, cultural accompaniment.

2.2 Programme-specific terms. When you book a travel programme, the booking is governed primarily by the GLOBAL DEC LTD TRAVEL SERVICES, GROUND ARRANGEMENTS AND CULTURAL ACCOMPANIMENT AGREEMENT (the “Travel Agreement”), together with the Booking Confirmation email.

2.3 Order of precedence. If there is any conflict, the following order applies:


1. Booking Confirmation email;


2. Travel Agreement, for travel programmes;


3. any programme page or payment-page information expressly incorporated;


4. these Website Terms.

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3. Definitions

3.1 Programme: the travel experience described in the Travel Agreement or Booking Confirmation.


3.2 Ground Arrangements: accommodation, ground transport, local guides, entrance fees, meals where stated, and other in-country services delivered by third parties.
3.3 Third-Party Suppliers: airlines, hotels, carriers, guides, venues and other suppliers not owned or controlled by us.


3.4 Service Fee: our professional fee for design, coordination, administration and, where applicable, accompaniment.


3.5 Force Majeure Event: an event beyond reasonable control, including war, civil unrest, pandemic, governmental restrictions, severe weather, natural disasters, strikes, airport closures, transport disruption or supplier insolvency.

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4. Eligibility and authority

4.1 You may use the Website and enter into binding contracts only if you are legally capable of doing so.
4.2 If you book or submit information on behalf of other travellers, including minors, you confirm that you have authority to do so and accept responsibility for ensuring that they comply with these Terms and any applicable Travel Agreement.

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5. Website use and acceptable conduct

5.1 You must not misuse the Website, attempt unauthorised access, introduce malware, scrape content, or use the Website in a way that breaches any law or third-party right.


5.2 We may suspend or restrict access where we reasonably believe there is misuse, unlawful conduct, abusive behaviour or a security risk.

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6. Information on the Website

6.1 We aim to keep information accurate and current, but content may change and may contain typographical errors. Information is provided “as is” and does not constitute a binding offer unless expressly confirmed in writing under Clauses 9–11.
6.2 Photographs, examples and descriptions are indicative and may vary because of operational or local conditions.

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7. Our services

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7.1 We provide:


• (A) consultancy or education-related services, often delivered remotely; and/or


• (B) travel programmes comprising Ground Arrangements, coordination and, where stated, accompaniment.
7.2 Where we supply services, we do so with reasonable care and skill.

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8. Third-Party Suppliers

8.1 Ground Arrangements are delivered by Third-Party Suppliers. We do not own or control airlines, hotels, carriers or local providers.


8.2 Supplier performance may be affected by operational conditions and local constraints.


8.3 We may share necessary client data with suppliers solely to deliver Ground Arrangements, as described in Clause 20.

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9. How contracts are formed

9.1 Any checkout or payment on the Website is an order or booking request and does not automatically create a binding travel booking unless we issue written acceptance.
9.2 For travel programmes, your signed Travel Agreement and/or payment constitutes an offer. We accept only by sending a Booking Confirmation email. No booking is valid until then.
9.3 For consultancy or remote services, we accept a booking by issuing written confirmation, through email or a booking system, and/or by providing access to the session.

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10. Prices, currencies, taxes and fees

10.1 Prices are displayed in the currency stated on the relevant page or checkout.
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0.2 Any currency conversions shown are indicative. Your bank or card provider may apply a different exchange rate and additional fees.


10.3 Unless expressly stated otherwise, prices exclude costs not specifically included, such as visas, insurance and personal expenses.

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11. Payments

11.1 Payment methods may include bank transfer, online payment link, card terminal or another method confirmed by us in writing.


11.2 Where applicable, you must include the Programme title or reference and traveller name or names in the payment reference.


11.3 Where deposits or instalments apply, payment dates are binding. Late payment or non-payment may lead to suspension of services or the booking being treated as cancelled by you, subject to the applicable cancellation terms.


11.4 Payment disputes and chargebacks. Global Dec may provide the payment provider with relevant booking, communication and payment records in response to a payment dispute and retains any rights available under the applicable agreement and law.

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12. Flights

12.1 Unless expressly included in writing, international flights are purchased individually by the Client, and Global Dec does not act as intermediary.


12.2 Any “Booking Day” coordination is limited to guidance and synchronisation. Airline rules, refunds, name changes and ticket conditions remain the traveller’s responsibility.

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13. Client obligations

13.1 You must provide accurate information, follow reasonable instructions relating to delivery and safety, comply with applicable laws and behave responsibly.


13.2 We may refuse service or terminate participation in cases of serious misconduct, safety risk, unlawful behaviour or material disruption. Additional costs may be charged, and refunds may not be available, subject to the applicable agreement and mandatory law.

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14. Passports, visas, health requirements and insurance

14.1 You are responsible for passports, visas and compliance with all entry requirements.


14.2 You must obtain and maintain adequate travel insurance for the full duration of the Programme and associated travel, including cover for medical expenses, cancellation, curtailment and repatriation.


14.3 We do not provide medical advice and do not assess fitness to travel.
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4.4 Emergency assistance may be arranged, but emergency-related costs remain the traveller’s responsibility and should be met through insurance.

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15. Changes to services or programmes

15.1 We may reasonably adjust itinerary elements, suppliers, timings, routes or service scope because of operational needs, safety considerations, local conditions or supplier constraints.


15.2 Material changes that can be identified in advance will be communicated as soon as reasonably possible. Any remedy or refund depends on the applicable agreement, supplier terms and mandatory law.

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16. Cancellations, refunds and statutory rights

16.1 Consultancy or remote services: cancellation and rescheduling rules, including notice periods and no-show provisions, will be stated on the booking page or confirmation and form part of the contract.


16.2 Travel programmes: cancellation and refund terms are governed by the applicable Travel Agreement, Booking Confirmation and supplier non-recoverable costs.


16.3 Distance selling and cooling-off rights vary according to the service. A 14-day withdrawal right may apply to some distance contracts but may be limited or excluded for leisure services provided on a specific date or during a specific period.


16.4 Nothing in these Terms excludes any statutory consumer right that cannot lawfully be excluded.

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17. Force Majeure

17.1 If a Force Majeure Event occurs, we may reasonably reschedule, reroute, substitute suppliers, shorten, postpone or cancel the affected service or Programme.
17.2 Subject to mandatory law, we are not liable for non-performance caused by a Force Majeure Event. Any refund may be affected by non-recoverable supplier costs and the applicable agreement.

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18. Complaints and incident reporting

18.1 Complaints must be submitted in writing to office@global-dec.com as soon as reasonably practicable.


18.2 For travel programmes, issues should be reported promptly during the Programme so that reasonable mitigation can be attempted.

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19. Liability

19.1 We will perform our services with reasonable care and skill.


19.2 Ground Arrangements may be delivered by Third-Party Suppliers. Our responsibility for their performance is determined by the applicable agreement and mandatory consumer or travel law. Nothing in these Terms excludes liability that cannot lawfully be excluded.


19.3 Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or limited.


19.4 Subject to Clause

19.3 and mandatory law, any limitation or cap on liability will be the one expressly stated in the applicable Travel Agreement or other written contract.

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20. Data protection and privacy

20.1 We act as data controller for personal data processed for booking and service-delivery purposes.


20.2 We may collect identity and contact details, passport details or copies where necessary, payment references, emergency contact details, preferences and voluntarily provided health information relevant to safety or service delivery.


20.3 We process data for contract performance, supplier coordination, legal and accounting compliance, fraud prevention and dispute handling.


20.4 Lawful bases may include contract performance, legal obligation, legitimate interests and, where applicable, explicit consent for special-category health data.
20.5 We may share data with suppliers only where necessary to deliver Ground Arrangements. We do not sell personal data.


20.6 Individuals may have rights of access, rectification, erasure, restriction, portability and objection, subject to applicable law. Requests should be sent to office@global-dec.com and identity verification may be required.


20.7 You may complain to the UK Information Commissioner’s Office if you believe that processing breaches UK data-protection law.


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20.8 Further information is available in our Privacy & Data Policy.

21. Electronic signatures and records

21.1 Electronic signatures and execution by email are acceptable and binding where permitted by law. Email records may be used as evidence of notices, acceptance and instructions.

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22. Intellectual property

22.1 All intellectual-property rights in the Website content, branding, documents, worksheets, itineraries, plans and materials remain ours or belong to our licensors.
22.2 You may not copy, reproduce, distribute or commercially exploit such materials without explicit written permission.

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23. Links to third-party websites

23.1 The Website may contain links to third-party websites. We are not responsible for third-party content, terms, security or privacy practices.

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24. Refusal of service

24.1 We may refuse a booking or terminate a service relationship where you breach these Terms, provide false or misleading information, or engage in abusive, unlawful or seriously unethical behaviour.

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25. Travel-law classification

25.1 Some combinations of travel services may be classified as packages or linked travel arrangements, depending on how they are combined and sold.


25.2 Where a Programme is legally classified as a package or linked travel arrangement, the legally required pre-contract information and protections will be addressed in the Booking Confirmation and/or programme documentation.

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26. Governing law and consumer protection

26.1 These Terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory consumer-jurisdiction rights.


26.2 If you are habitually resident in an EU country and qualify as a consumer, the choice of English law does not deprive you of mandatory consumer protections applicable under the law of your country of residence.

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27. Alternative dispute resolution

27.1 We aim to resolve disputes directly and promptly. Alternative dispute resolution may be available depending on the nature of the dispute and the parties involved.


27.2 The EU Online Dispute Resolution Platform was discontinued on 20 July 2025 and is not referenced for new complaints.

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28. Notices and contact

28.1 Notices must be sent by email to office@global-dec.com unless another method is expressly stated in the applicable agreement.

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29. Severability, waiver and entire agreement

29.1 If any provision is unenforceable, it will be severed, and the remaining provisions will continue in effect.
29.2 A delay or failure to enforce a right does not constitute a waiver.
29.3 These Terms, together with any Booking Confirmation and applicable programme agreement or policy, form the entire agreement for the relevant purchase or booking.

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30. Updates to these Terms

30.1 We may update these Terms for legal, operational or business reasons. The latest version is published on this page and applies from the “Last updated” date.