REFUND POLICY
Last updated: 27 July 2026
This Refund Policy applies to all travel programmes sold by Global Dec Ltd (“Global Dec”, “we”, “us”, “our”), including ground arrangements and, where expressly stated, cultural accompaniment (the “Programme”).
This Policy must be read together with the GLOBAL DEC LTD TRAVEL SERVICES, GROUND ARRANGEMENTS AND CULTURAL ACCOMPANIMENT AGREEMENT (the “Travel Agreement”) and your Booking Confirmation. If there is any inconsistency, the Booking Confirmation and the Travel Agreement shall prevail.
1. Definitions
Client means the purchaser and/or lead traveller.
Start Date means the scheduled commencement date of the Programme.
Service Fee means our professional fee for planning, coordination, administration and, where applicable, cultural accompaniment.
Third-Party Suppliers means hotels, accommodation providers, transport operators, local guides, activity providers, venues and any other suppliers that are not owned or controlled by Global Dec Ltd.
Non-Recoverable Supplier Costs means any amounts already paid or contractually committed to Third-Party Suppliers, supplier cancellation charges, payment processing fees, foreign exchange losses and any other costs that cannot reasonably be recovered.
Force Majeure Event means any event beyond our reasonable control, including but not limited to war, terrorism, civil unrest, pandemics, governmental restrictions, natural disasters, severe weather, strikes, airport closures, transport disruption or supplier insolvency.
2. How to cancel
2.1 All cancellation requests must be submitted in writing by email to office@global-dec.com.
2.2 The effective cancellation date will be the date on which we acknowledge receipt of your email or, if received outside normal business hours, the next working day.
2.3 Your cancellation request must include:
* Programme title;
* Lead traveller’s full name;
* Names of all participants;
* Booking reference (if available);
* A clear statement confirming that you wish to cancel.
3. Refund calculation
Where a Client cancels a booking, any refund due will be calculated after deducting:
(A) the applicable Service Fee retention; and
(B) any Non-Recoverable Supplier Costs.
Non-Recoverable Supplier Costs are always retained where they have already been incurred or contractually committed and cannot be recovered.
These costs may exceed the amount of the initial deposit.
4. Service Fee retention
Unless otherwise stated in the Booking Confirmation or required by supplier-specific conditions, the following Service Fee retention applies:
* 120 days or more before the Start Date: 10% of the Service Fee (minimum £150 / €150)
* 119–90 days: 25%
* 89–60 days: 50%
* 59–30 days: 75%
* 29 days or fewer before departure, or failure to attend (no-show): 100%
In addition, all Non-Recoverable Supplier Costs will be deducted.
5. Deposits and instalments
5.1 A deposit secures a place only after we issue a written Booking Confirmation.
5.2 Deposits are generally non-refundable to the extent that they represent Service Fees and/or Non-Recoverable Supplier Costs.
5.3 Failure to pay any instalment by its due date may be treated as a cancellation by the Client, and cancellation charges will apply.
6. Late bookings
Bookings made within 90 days of the Start Date may require immediate supplier commitments.
Certain suppliers apply fully non-refundable terms from the moment the booking is confirmed.
By making a late booking, the Client accepts this risk.
7. Unused services
No refund will be given for:
* missed activities;
* late arrival;
* early departure;
* voluntary withdrawal;
* denied boarding resulting from passport, visa or documentation issues;
* unused services for any reason.
8. Name changes
8.1 Transfers of bookings to another traveller may only be permitted with our prior written approval and remain subject to supplier rules, deadlines and administrative charges.
8.2 Certain travel components may be non-transferable or subject to supplier re-pricing.
9. Changes or cancellation by Global Dec Ltd
9.1 We reserve the right to make reasonable changes to itineraries, suppliers, routes, schedules or services where operational requirements, safety considerations, local conditions or supplier constraints make such changes necessary.
9.2 If we cancel a Programme for reasons within our control (excluding Force Majeure), we will offer either:
* a transfer to another suitable Programme (where reasonably available); or
* a refund of sums paid, less any Non-Recoverable Supplier Costs already incurred specifically for that Client where such costs cannot be recovered.
10. Force Majeure
10.1 Where a Force Majeure Event affects the Programme, we may postpone, reroute, substitute suppliers, modify or cancel the Programme.
10.2 Any refund will be limited to the extent permitted by supplier terms and the amount of Non-Recoverable Supplier Costs.
11. Refund payments
11.1 Approved refunds will normally be returned using the original payment method.
11.2 We aim to process approved refunds within 10 working days, although banking and payment provider processing times may vary.
11.3 Payment processing charges, banking fees and foreign exchange losses may be deducted where they cannot reasonably be recovered.
12. Chargebacks
If a Client initiates a payment dispute or chargeback, we may provide our payment provider with relevant documentation, including the Booking Confirmation, Travel Agreement, supplier invoices and correspondence, and may pursue recovery of any sums lawfully due.
13. Consumer rights
Nothing in this Refund Policy excludes or limits any mandatory consumer rights available under applicable law.
Where applicable, statutory cooling-off rights may not apply to leisure services supplied on a specific date or during a specified period.
14. Contact
All cancellation requests and refund enquiries should be sent to:
Global Dec Ltd