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Refund Policy

REFUND POLICY

Last updated: 27 December 2025

This Refund Policy applies to all travel programmes sold by Global Dec Ltd (“we”, “us”, “our”), including ground arrangements and (where stated) cultural accompaniment (the “Programme”).  ï¿¼

 

This Policy must be read together with the GLOBAL DEC LTD TRAVEL SERVICES, GROUND ARRANGEMENTS AND CULTURAL ACCOMPANIMENT AGREEMENT (the “Travel Agreement”) and the Booking Confirmation email. If there is any conflict, the Booking Confirmation and Travel Agreement prevail.  ï¿¼

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1) Definitions

 

Client: the purchaser/lead traveller.  ï¿¼

Start Date: the start date of the Programme.  ï¿¼

Service Fee: our professional fee for design, coordination, administration and (where applicable) cultural accompaniment.  ï¿¼

Third-Party Suppliers: hotels, transport providers, guides, venues, local operators and any other suppliers not owned/controlled by us.  ï¿¼

Non-Recoverable Supplier Costs: sums already paid or contractually committed to Third-Party Suppliers, supplier cancellation penalties, and irrecoverable payment processing/FX costs.  ï¿¼

Force Majeure Event: events beyond reasonable control (e.g., war, civil unrest, pandemic, government restrictions, severe weather, natural disasters, strikes, airport closures, transport disruption, supplier insolvency).  ï¿¼

 

2) How to cancel (required method)

 

2.1 All cancellations must be sent in writing by email to office@global-dec.com.  ï¿¼

2.2 The effective cancellation date is the date we acknowledge receipt of your cancellation email (or the next working day if received outside working hours).  ï¿¼

2.3 Your email must include: Programme title, lead traveller name, all participant names, booking reference (if available), and a clear statement that you are cancelling.

 

3) Core refund rule (two components)

 

When a Client cancels, any refund (if applicable) is calculated after deducting:  ï¿¼

(A) Service Fee retention (reflecting work performed and coordination already delivered), plus

(B) Non-Recoverable Supplier Costs (always retained to the extent incurred/committed and not recoverable).  ï¿¼

 

Important: Non-Recoverable Supplier Costs may be substantial and may exceed the deposit paid.  ï¿¼

 

 

4) Standard cancellation scale (Service Fee retention)

 

Unless your Booking Confirmation states stricter supplier-led rules, the following retention applies to the Service Fee as a genuine pre-estimate of loss:  ï¿¼

    •    120+ days before Start Date: 10% of Service Fee (minimum £150 / €150)

    •    119–90 days: 25% of Service Fee

    •    89–60 days: 50% of Service Fee

    •    59–30 days: 75% of Service Fee

    •    29 days or fewer / no-show: 100% of Service Fee  ï¿¼

 

Plus: any Non-Recoverable Supplier Costs.  ï¿¼

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5) Deposits and instalments

 

5.1 A deposit reserves a place only once we issue a written acceptance (Booking Confirmation).  ï¿¼

5.2 Deposits are generally non-refundable to the extent they cover Service Fee retention and/or Non-Recoverable Supplier Costs.  ï¿¼

5.3 Failure to pay instalments by due dates may be treated as cancellation by the Client, and cancellation charges will apply.  ï¿¼

 

6) Late bookings (within 90 days)

 

For bookings made within 90 days of the Start Date, suppliers may require immediate commitments and may apply full non-refundability. You accept this risk when booking late.  ï¿¼

 

7) No refund for unused services

 

No refund is due for: missed activities, late arrival, early departure, voluntary withdrawal, denied boarding due to documentation issues, or any unused portion of the Programme.  ï¿¼

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8) Name changes/substitutions

 

8.1 Substitution (transfer of a place to another person) may be allowed only with written approval and subject to supplier rules, deadlines, and admin costs.  ï¿¼

8.2 Some components may be non-transferable or re-priced by suppliers.

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9) Changes and cancellations by us

 

9.1 We may make reasonable changes to itinerary, suppliers, routes, timings or services due to operational needs, safety, local conditions or supplier constraints.  ï¿¼

9.2 If we cancel for reasons within our control (excluding Force Majeure), we will offer either:

    •    a transfer to an alternative programme (where feasible), or

    •    a refund of sums paid minus Non-Recoverable Supplier Costs already incurred specifically for the Client, if such costs cannot be recovered.  ï¿¼

 

10) Force Majeure

 

10.1 If a Force Majeure Event affects the Programme, we may reschedule, reroute, substitute suppliers, or cancel.  ï¿¼

10.2 Refunds (if any) are limited by Non-Recoverable Supplier Costs and supplier terms.

 

11) Payment method, fees, FX and timing

 

11.1 Approved refunds are issued to the original payment method where possible.

11.2 We aim to process approved refunds within 10 working days, but bank/payment-provider timelines may vary.

11.3 Payment processing fees, charge fees and FX differences may be deducted where irrecoverable and/or included in Non-Recoverable Supplier Costs.  ï¿¼

 

12) Chargebacks and payment disputes

 

If you initiate a chargeback/payment dispute, we may provide documentation (Booking Confirmation, Travel Agreement, correspondence, supplier invoices) to the payment provider and seek recovery of sums legitimately due, subject to applicable law.  ï¿¼

 

13) Consumer law notice (UK/EU)

 

Where mandatory consumer rights apply, nothing in this Policy is intended to exclude or limit those rights.

Where applicable, statutory withdrawal rights may be limited/excluded for leisure services supplied on a specific date or during a specific period.

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14) Contact

 

All cancellation/refund requests: office@global-dec.com.  

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