Refund Policy

Last updated: 18 July 2025

At Global Dec Ltd, we aim to provide professional services with clarity, efficiency and transparency. While we do not sell physical goods, we offer a range of digital and professional services including private coaching, consultancy, translation and academic support — all of which are booked in advance, delivered either in real time or through customised preparation work. This Refund Policy explains how refunds are handled and under what circumstances they may be issued.

By booking a service through our platform, you acknowledge that the nature of our work involves time-based, personalised, and often non-reversible commitments. For that reason, we apply clear and fair conditions to refund requests, which balance your consumer rights with the operational demands of a service-based business.

Refunds may be granted in full if the client cancels a confirmed session with at least 48 hours’ notice prior to the scheduled start time. Cancellations made between 24 and 48 hours in advance may be eligible for a partial refund or a rescheduled session, subject to availability and at our discretion. Requests received less than 24 hours before the appointment, or in cases of no-show, are generally non-refundable unless exceptional circumstances are demonstrated.

For services involving document delivery — such as CV editing, translation, or university application support — we do not provide refunds once the work has been started or delivered, except in the unlikely event of an error attributable to our team. In such cases, we may offer a correction, revision or a partial refund depending on the severity and timing of the issue.

Refunds are not available for dissatisfaction based on subjective expectations if the service was delivered in accordance with its advertised scope. Likewise, failure to read or understand the service description, price or cancellation policy does not entitle a client to a refund. We encourage all users to contact us in advance with any questions before proceeding with a booking.

All refund requests must be submitted in writing to office@global-dec.com, providing clear reference to the service in question, date of booking, and reason for the request. We review all refund requests within 7 working days and will issue any approved refunds via the original payment method (PayPal, Wise, or bank transfer). Please note that refund processing times may vary depending on the platform and your bank.

Global Dec Ltd reserves the right to modify this Refund Policy at any time. The version in force at the time of booking shall apply to each transaction. For the avoidance of doubt, this policy forms an integral part of our Terms & Conditions.

If you have any concerns or are unsure whether a refund applies to your case, we invite you to contact us directly. We value honesty, and we always aim to handle each request in a fair and professional manner.