Terms & Conditions

1. About us

 

1.1 These Terms & Conditions (“Terms”) govern your access to and use of the website www.globaldec.co.uk (the “Website”) and, where applicable, the booking and purchase of services and programmes offered by Global Dec Ltd (“Global Dec”, “we”, “us”, “our”).  

1.2 Company details: Global Dec Ltd (Company No. 10385559), registered office: 3 Oakwood Gardens, Consett, DH8 0BX, United Kingdom. Contact: office@global-dec.com; phone/WhatsApp: (+39) 3312656260.  

 

2. Scope of these Terms

 

2.1 These Terms apply to:

• (A) use of the Website and its content;

• (B) enquiries and communications with us;

• (C) purchases/booking requests made via the Website (including payment buttons/checkout links);

• (D) consultancy / education-related services delivered remotely or in person (where offered); and

• (E) travel programmes involving Ground Arrangements and (where stated) cultural accompaniment.  

2.2 Programme-specific terms. When you book a travel programme, the booking is governed primarily by the GLOBAL DEC LTD TRAVEL SERVICES, GROUND ARRANGEMENTS AND CULTURAL ACCOMPANIMENT AGREEMENT (the “Travel Agreement”), plus the Booking Confirmation email.  

2.3 Order of precedence (important: if there is any conflict, the following order applies:

 

1. Booking Confirmation email;

2. Travel Agreement (for travel programmes);

3. any programme page/payment page information expressly incorporated;

4. these Website Terms.  

 

3. Definitions

 

3.1 Programme: the travel experience described in the Travel Agreement/Booking Confirmation.  

3.2 Ground Arrangements: accommodation, ground transport, local guides, entrances, meals where stated, and other in-country services delivered by third parties.  

3.3 Third-Party Suppliers: airlines, hotels, carriers, guides, venues, and other suppliers not owned/controlled by us.  

3.4 Service Fee: our professional fee for design/coordination/admin and (if applicable) accompaniment.  

3.5 Force Majeure Event: events beyond reasonable control (e.g., war, civil unrest, pandemic, governmental restrictions, severe weather, natural disasters, strikes, airport closures, transport disruptions, supplier insolvency).  

 

4. Eligibility and authority

 

4.1 You may use the Website and enter into binding contracts only if you are legally capable of doing so.

4.2 If you book or submit information on behalf of other travellers (including minors), you confirm you have authority to do so and accept responsibility for ensuring they comply with these Terms and any Travel Agreement.  

 

5. Website use and acceptable conduct

 

5.1 You must not misuse the Website, attempt unauthorised access, introduce malware, scrape content, or use the Website in a way that breaches laws or third-party rights.

5.2 We may suspend or restrict access where we reasonably believe there is misuse, unlawful conduct, abusive behaviour, or security risk.

 

6. Information on the Website

 

6.1 We aim to keep information accurate and current, but content may change and may include typographical errors. Information is provided “as is” and does not constitute a binding offer unless expressly confirmed in writing (see Clauses 9–11).

6.2 Photos, examples, and descriptions are indicative and may vary due to operational and local conditions.

 

7. Our services

 

7.1 We provide:

    •    (A) consultancy / education-related services (often delivered remotely); and/or

    •    (B) travel programmes (Ground Arrangements + coordination and, where stated, accompaniment).  

7.2 Where we supply services, we do so with reasonable care and skill.  

 

8. Third-Party Suppliers (key points)

 

8.1 Ground Arrangements are delivered by Third-Party Suppliers. We do not own or control airlines, hotels, carriers, or local providers.  

8.2 Supplier performance may be subject to operational conditions and local constraints.  

8.3 We may share necessary client data with suppliers strictly to deliver Ground Arrangements (see Clause 20).  

 

9. How contracts are formed (Website purchases/bookings)

 

9.1 Any checkout/payment on the Website is an order/booking request and does not automatically create a binding travel booking unless we issue written acceptance.  

9.2 For travel programmes: your signed Travel Agreement (and/or payment) constitutes an offer; we accept only by sending a Booking Confirmation email. No booking is valid until then.  

9.3 For consultancy/remote services: we accept a booking by issuing written confirmation (email/booking system confirmation) and/or by providing access to the session.

 

10. Prices, currencies, taxes and fees

 

10.1 Prices are displayed in the currency stated on the relevant page/checkout.

10.2 If we display conversions (e.g., EUR→GBP), these are indicative; your bank/card provider may apply a different rate and fees.

10.3 Unless stated otherwise, fees exclude any costs not expressly included (e.g., visas, insurance, personal expenses).  

 

11. Payments

 

11.1 Payment methods may include bank transfer, online payment link/card terminal, and other methods we confirm in writing.  

11.2 You must include the Programme title/reference and traveller name(s) in the payment reference where applicable.  

11.3 Where deposits/instalments apply, due dates are binding. Late/non-payment may lead to suspension and/or treating the booking as cancelled by you (see cancellation terms).  

11.4 Chargebacks/payment disputes: Initiating an unjustified chargeback while services are being prepared or supplier payments have been made may result in recovery action for sums due and associated costs, subject to applicable consumer law.

 

12. Flights (travel programmes)

 

12.1 Unless expressly included in writing, international flights are purchased by the Client individually (no intermediation).  

12.2 “Booking Day” coordination is guidance/synchronisation only. Airline rules, refunds, name changes and ticket terms remain the traveller’s responsibility.  

 

13. Client obligations

 

13.1 You must provide accurate information, follow instructions reasonably given for delivery/safety, comply with laws, and behave responsibly.  

13.2 We may refuse service or terminate participation for serious misconduct, safety risk, unlawful behaviour or material disruption; additional costs may be charged, and refunds may be unavailable as per the applicable agreement.  

 

14. Passports, visas, health requirements, insurance (travel programmes)

 

14.1 You are responsible for passports, visas and compliance with entry requirements.  

14.2 You must obtain and maintain adequate travel insurance for the full duration of the Programme (and associated travel), including medical expenses, cancellation/curtailment and repatriation.  

14.3 We do not provide medical advice and do not assess fitness to travel.  

14.4 Emergency assistance may be arranged, but all emergency-related costs remain the traveller’s responsibility and should be met via insurance.  

 

15. Changes to services/programmes

 

15.1 We may reasonably adjust itinerary elements, suppliers, timings, routes, or service scope due to operational needs, safety, local conditions or supplier constraints.  

15.2 Material changes (where identifiable in advance) will be communicated as soon as reasonably possible. Remedies/refunds (if any) depend on supplier terms and the Travel Agreement.

 

16. Cancellations, refunds and statutory rights

 

16.1 Consultancy/remote services: cancellation/rescheduling rules (e.g., notice periods, no-shows) will be stated on the booking page or confirmation and form part of the contract.

16.2 Travel programmes: cancellation/refund terms are governed by Clause 15 of the Travel Agreement and supplier non-recoverable costs.  

16.3 Distance selling / cooling-off (UK/EU): consumers often have a 14-day withdrawal right for many distance contracts, but this can be limited/excluded for leisure services provided on a specific date or during a specific period where applicable.  

16.4 Where any statutory consumer rights apply, nothing in these Terms is intended to exclude them.

 

17. Force Majeure

 

17.1 If a Force Majeure Event occurs, we may reasonably reschedule, reroute, substitute suppliers, reduce length, postpone, or cancel.  

17.2 We are not liable for non-performance caused by Force Majeure, and refunds (if any) may be limited by non-recoverable supplier costs.  

 

18. Complaints and incident reporting

 

18.1 Complaints must be submitted in writing to office@global-dec.com as soon as reasonably practicable.  

18.2 For travel programmes, issues should be reported promptly during the programme, so mitigation is possible.  

 

19. Liability 

 

19.1 We will perform our services with reasonable care and skill.  

19.2 We are not liable for acts/omissions of Third-Party Suppliers.  

19.3 Nothing excludes liability for death/personal injury caused by negligence, fraud, or anything that cannot legally be excluded.  

19.4 Subject to Clause 19.3 and to the fullest extent permitted by law, our aggregate liability is capped as stated in the Travel Agreement for travel programmes (generally by reference to the Service Fee paid).  

 

20. Data protection and privacy

 

20.1 We act as a data controller for personal data processed for booking and delivery purposes.  

20.2 We may collect: identity/contact details; passport details/copies where necessary; payment references; emergency contact; preferences; and (optionally) health information volunteered for safety.  

20.3 We process data for: contract performance; supplier coordination; legal/accounting compliance; fraud prevention; dispute handling.  

20.4 Lawful bases include contract performance, legal obligation, legitimate interests, and explicit consent for special category health data, where applicable.  

20.5 We may share data with suppliers strictly as necessary to deliver Ground Arrangements; we do not sell personal data.  

20.6 Individuals have rights (access, rectification, erasure, restriction, portability, objection) subject to law; requests to office@global-dec.com with ID verification.

20.7 You may complain to the UK ICO if you believe processing breaches UK data law.

 

21. Electronic signatures and records

 

21.1 Electronic signatures and email execution are acceptable and binding, and email records may be used as evidence of notices/acceptance/instructions.  

 

22. Intellectual property

 

22.1 All intellectual property rights in Website content, branding, documents, worksheets, itineraries, plans and materials remain ours or our licensors’.

22.2 You may not copy, reproduce, distribute or commercially exploit materials without explicit written permission.

 

23. Links to third-party websites

 

23.1 The Website may contain third-party links. We are not responsible for third-party content, terms, or practices.

 

24. Refusal of service

 

24.1 We may refuse a booking or terminate a service relationship where you breach these Terms, provide false/misleading information, or engage in abusive/unethical behaviour.  

 

25. Travel law classification

 

25.1 Some combinations of travel services may fall under travel rules on packages or linked travel arrangements, depending on how services are combined and sold.  

25.2 Where a Programme is legally classified as a package or LTA, any legally required pre-contract information and protections will be addressed in the Booking Confirmation and/or programme documentation.

 

26. Governing law and consumer protection (UK + EU)

 

26.1 These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction.  

26.2 EU consumer notice: if you are habitually resident in an EU country and qualify as a consumer, a choice of English law does not deprive you of mandatory consumer protections of your home law under Rome I principles.

 

27. Alternative dispute resolution

 

27.1 We aim to resolve disputes directly and promptly. ADR may be available as an alternative route, depending on the nature of the dispute and the parties.  

27.2 EU ODR Platform notice: the EU Online Dispute Resolution Platform was discontinued as of 20 July 2025; we therefore do not reference it for new complaints.  

 

28. Notices and contact

 

28.1 Notices must be sent by email to: office@global-dec.com.  

 

29. Severability, waiver, entire agreement

 

29.1 If any provision is unenforceable, it will be severed, and the remainder will continue.  

29.2 No delay in enforcement is a waiver.  

29.3 These Terms, plus any Booking Confirmation and applicable programme agreement/policy, form the entire agreement for the relevant purchase/booking.  

 

30. Updates to these Terms

 

30.1 We may update these Terms for legal, operational or business reasons. The latest version is published on this page and applies from the “Last updated” date.